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Terms & Conditions
The prices displayed on this website are inclusive of VAT where applicable.
You will be asked for your postal zone so that the correct postage can be calculated as follows:
|Delivery Location||First Disc||Additional charge per disc|
|UK (1st Class)||£1.80||£0.96|
|Rest of the World||£6.00||£2.76|
We endeavour to send CDs out within 24 hours of receipt of order, but we guarantee to send it within 7 working days of the order having been received. UK packets are sent by first class post, Europe and Rest of the World by airmail.
Cancelling an order
This only applies to purchases of physical CDs.
Customers are entitled to cancel the purchase of any item within seven working days of delivery. Please ensure that all items remain unopened, sealed and in good condition. In this instance, please write “contract cancellation” on the reverse side of the delivery note that will be enclosed with your order. Securely package the item and return to us at this address:
c/o Floating Earth
Unit 14, 21 Wadsworth Road
Please note – in order to comply with contract cancellation, the item(s) must be returned within seven working days of their delivery to you. We recommend you use recorded delivery when returning items to us.
Re-imbursement: Tenebrae will reimburse monies owed via cancellation or returns within ten working days of receipt of returned goods together with the delivery note and reasons for return.
Credit Card Information
We can process Amex, Visa, Visa Debit, Mastercard, Maestro and Visa Electron. If ordering from outside the UK, your credit card company will convert the transaction into your own currency.
Donating by Cheque or Standing Order
If you do not wish to use the shopping cart system to donate to Tenebrae, you can donate by cheque, bank transfer or standing order by filling out our Individual Giving Standing Order Form.
Please make cheques out to ‘The Tenebrae Choir’ and post to:
c/o Storey, International House,
7 High Street, Ealing, London, W5 5DB
Only card payments are accepted for purchasing CDs or digital downloads. Tickets can be purchased over the phone by calling +44 (0)20 3384 0368.
It is your responsibility to ensure that you select download content which is in the format appropriate to your needs and equipment, having first checked the format’s suitability and functionality for your equipment. Once content has been made available for download and the process of downloading that content has begun Tenebrae is unable to accept a cancellation or effect a refund in relation to orders made in error, or in a format incompatible with your equipment. Customers are provided with up to three opportunities to download the purchased content. Orders for downloaded content cannot be refunded unless there is a provable fault in that downloaded content. If a download properly paid for provably fails, Tenebrae will do its utmost to resolve the issue by providing a functioning download but the liability of Tenebrae is limited solely to the cost paid for that specific download content. Tenebrae is not responsible for any loss or damage howsoever arising from use of this website or its content. Content downloaded from Tenebrae does not convey ownership or any property right or interest: permission to download and use the content extends to the user only and is for the user’s non-commercial use only.
The content and other material hosted on Tenebrae’s website (sound recordings, words, pictures, photographs, artwork, logos and other materials) is owned by, or licensed to, Tenebrae and is protected by copyright and other laws. Users of this site are not permitted to download, copy, reproduce, alter, re-record, perform, publish, broadcast, share, upload or in any other manner disseminate or otherwise transmit any of the content whether for pecuniary advantage or otherwise except as specifically outlined in Tenebrae’s terms and conditions. Permission to download and use the content extends to the user only and is for the user’s non-commercial use only. Unauthorised use of Tenebrae’s copyright material may render the user subject to civil or criminal proceedings for copyright infringement.
Verification of orders
When you order physical or download items from Tenebrae’s website, payment for these is handled by our third party online secure banking partners, Global Payments. Only when your payment details have been verified by Global Payments and you have received an email from Tenebrae acknowledging successful receipt of your order is that order deemed to be received and accepted by Tenebrae.
By using the website or by making a purchase on the website the user agrees to be bound by Tenebrae’s terms and conditions which may be amended by Tenebrae from time to time. It is the user’s responsibility to check the terms and conditions, including any changes which may have been effected since the user’s previous visit to the site. Any dispute arising out of the use of this website or of the services provided via the website shall be adjudged in accordance with English Law for which the High Court of Justice in England shall be the sole court of jurisdiction.
If you have a complaint, please get in touch:
Address: Tenebrae c/o Storey, International House, 7 High Street, Ealing, London, W5 5DB United Kingdom
Tenebrae’s returns and cancellation policy does not in any way affect your statutory rights.